Late payment of my bill

[frances11_1]

Can my phone please be put back on and I will pay the bill in full on the 16th of February. 

[Cleoriff · Accepted solution]

Hi @frances11_1 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Or via social media

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Bambino]

@frances11_1 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

You can download and use Skype to call if you have no other phone:

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[frances11_1]

I can not download Skype and I don’t understand why I can not call that number. Shouldn’t that number not be barred? 

[Cleoriff]

@frances11_1 

If your phone has been barred for late payment, your best bet is to contact O2 via social media. Or even live chat (which can be found if you browse the shop). Nothing will happen over the weekend though.

[Skippership666]

I have paid £130 off my bill and my mobile is still switched off can someone please call me as I need to discuss this with a real human being? Many thanks 

[Bambino]

@Skippership666 This is a customer community. No one will call you. It can take 48 hours or more for funds to clear O2's accounts and nothing will happen on the weekend. Ways to contact the Payment Management Team or O2 via social media are in the posts above.