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Internet problem

Anonymous
Not applicable

on ‎18-01-2015 18:05

on ‎18-01-2015 18:05

I bought a Sim today and activated it. But Internet is working...how Cani I fix it?
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jonsie
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on ‎18-01-2015 18:11

on ‎18-01-2015 18:11

Try texting ACTIVE to 2020, save the settings sent to you and reboot the phone.

If that doesn't work we need more info re type of phone and tariff.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎18-01-2015 18:16

on ‎18-01-2015 18:16

What tariff have you got?
What allowances are showing in your "My O2" http://www.o2.co.uk/myo2
As above, phone type will help us....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎18-01-2015 21:20

on ‎18-01-2015 21:20

What apn do you have on your phone
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Cleoriff
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on ‎18-01-2015 21:26

on ‎18-01-2015 21:26

Should the OPs post read "but internet ISN'T working"? ...I read it twice Smiley Frustrated

Veritas Numquam Perit

Girl in a jacket
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anticpated
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‎18-01-2015 21:40 - edited ‎18-01-2015 21:49

‎18-01-2015 21:40 - edited ‎18-01-2015 21:49

If the telephone number is viewable in the about details then it's PAYG. Contracts don't reveal them in that section. At least on Android.

 

First they need to establish their platform and choose the iPhone, Blackberry or Android settings. In the case of iPhone and Blackberry they may need extra activation however anything else can use the generic internet settings which can be found here.

 

http://www.geeksquad.co.uk/articles/series/apn-mobile-network-settings-learning-series

 

Just a further note, Virtual Network providers like Tesco, GIff Gaff use the backbone of the PAYG APN's not the contract users APN AFAIK.

 

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra
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Toby
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‎19-01-2015 09:37 - edited ‎19-01-2015 09:37

‎19-01-2015 09:37 - edited ‎19-01-2015 09:37

Hi Logawa,

Was any of this advice helpful? Well done all

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