Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 02 to 02 calls

Hey I'm on a pay monthly contract with 500 minutes a month, is 02 to 02 free or not. Thanks

Resolved! How do I switch off bill reminders by text

Hi I get my bill reminders by email and by textI dont want the text remindersHow do I switch them off?Thanks in advance

Resolved! bill and payment

I find it funny how o2 take the money from your bank then return it for no reason causing me charges then block my phones use not I can't even call the payment line at all to pay and the online service is not working haha what a joke of a companyThis...

Resolved! UK Shared Data

Earlier this week I successfully signed up to a Shared Data plan: One Pay Monthly Refresh contract is the "leader" with 5Gb data allowance sharing with two "member" Pay Monthly Simplicity contracts. A new page has appeared in My O2 which shows in a n...

Resolved! How do I complain about Live Chat?

Hi, Today I had an increddibly bad experience with o2's Live Chat and I'd like to complain - how do I go about it? Is there a particular email I can contact? For anyone interested in how the conversation went: Welcome to O2. Someone will be with you ...

Resolved! Sheisty sales tactics - Aerial Mobile

Beware this company! I have my O2 account preferences set for no marketing calls by phone. I was called today (number withheld) by someone claiming to be from Aerial (sp?) Mobile "On behalf of O2". He told me that my Simplicity contract had "expired"...

Being charged for emoticons (smiley faces) as MMS/picture messages

I have had a good look through the forum but can not see anything like this problem.A friend of mine had a large bill come through this month and contacted 02 customer service.Basically she was told her bill was so high because she had used above and...

Resolved! Extra free credit for topping up

Hi, I just topped up my SIM for the first time with £10 and it said I would get £10 extra credit if I topped up before 18/3/15. My balance is still only £10 though? Can anyone please let me know when this will update to £20?Thanks

Resolved! unable to top up and unable to contact o2

How to contact o2.

Resolved! payments and billings

Hello, I have just paid off my balance due which was something like £29 via the phone, but yet it still says balance due £29 anyone know when it will update to say I have paid?

O2

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