Solved: Insurance claim

bbantoniobb · ‎20-05-2020

Hello!

I just damaged my phone and I want to make an insurance claim. How can I do it?

KingAmo · ‎20-05-2020

@bbantoniobb

You have to call customer service.
Select any option either being fraud or theft to get through.
Try the number ending with 4005 it work best
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I read that you will have to fill out some forms when you call

View solution in original post

KingAmo · ‎20-05-2020

@bbantoniobb

You have to call customer service.
Select any option either being fraud or theft to get through.
Try the number ending with 4005 it work best
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I read that you will have to fill out some forms when you call

MI5 · ‎20-05-2020

@bbantoniobb

How to and claim form here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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