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I upgraded%20to%20an%20iphone11.%20It%20arrived%20today%20but%20without%20a%20charging%20socket.

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Vicki7
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on ‎14-12-2020 13:40

on ‎14-12-2020 13:40

I ungraded to an iphone11. It arrived today but dies not have a charging socket. Only the cable. How an i supposed to charge this phone?
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MI5
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on ‎14-12-2020 13:47

on ‎14-12-2020 13:47

@Vicki7 

Apple no longer supply a charger with new iPhones.

If you had a previous iPhone, you can use the same charger and cable from that, otherwise, you need to buy a USB-C charging plug.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎14-12-2020 13:47

on ‎14-12-2020 13:47

@Vicki7 

Apple no longer supply a charger with new iPhones.

If you had a previous iPhone, you can use the same charger and cable from that, otherwise, you need to buy a USB-C charging plug.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎14-12-2020 13:48

on ‎14-12-2020 13:48

Apple have decided not to include plugs now

A bit ridiculous considering the price

You can use the cable with an existing USB plug, buy a new one or charge it from your PC

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎14-12-2020 13:50

on ‎14-12-2020 13:50

@Vicki7 

See "whats in the box" here https://www.apple.com/uk/shop/buy-iphone/iphone-11

and charging plug sold as accesory here https://www.apple.com/uk/shop/product/MHJF3B/A/20w-usb-c-power-adapter?fnode=7aee383fff6ec941468166e...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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