I ordered a Sim Contract but I don't have any confirmation but a charge in my bank account

[AmandaGarcia]

Hello,
I ordered a sim only contract yesterday at 4:30pm approx. but I haven't received any emails from o2 with a confirmation (I received only one to confirm the O2 account but anything about the contract).

How can I do to know if my contract order has gone through ? Because in my Bank Account appears the payment collected. 

I don't know if I ordered wrong the sim contract...

Thanks for helping me

[Anonymous]

@AmandaGarcia Have you checked your spam or junk folders to see if they are there? Call customer service if you are not sure 

https://www.o2.co.uk/contactus

[AmandaGarcia]

yes I checked it and anything appears

[Anonymous]

You haven’t deleted it by mistake have you? Can you access your myo2 to see an order number? Call customer service as per my post above 

[MI5]

You won’t get any further confirmation until your order is dispatched.
You will then get an email with your details on it and a delivery date / tracking number.
Sim only contracts may be sent out by Royal Mail.