Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 0845 numbers

Hi All, I was charged nearly £20 this month for calling a 0845 number which I thought was free to call from my phone. When I checked the site I found out that calls where free to these numbers and contacted O2 only to be told they are not free to the...

Resolved! new contract

Hello. I have been searching the terms and condition but can not find the answer. I havent had a new contract (free handset)for about 12 years, cant remember what the deal is with the direct debit payments. I bought the phone today, notpayment was ma...

Resolved! Charges for receiving overseas calls

Hi, I am a UK pay monthly customers, do I get charged for receieving a call from Saudi Arabia. If so how much? Thanks.

Contract expiring

Hi all, I’ve been on o2 for almost 2 years now and I’m happy with the plan I’m on. My contract is due to expire next month however at the moment I’m too busy to be thinking about starting a new contract.What will happen when my contract expires? Will...

Resolved! Phone unlocked or not

How can I check if my Lumia 950 is unlocked other than going to O2 and asking them to unlock it which mmight be a waste of everyones time if it is already unlocked?BTW Under Advanced info is shows SIM Unlock 1.0.0.5

I ordered a Sim Contract but I don't have any confirmation but a charge in my bank account

Hello,I ordered a sim only contract yesterday at 4:30pm approx. but I haven't received any emails from o2 with a confirmation (I received only one to confirm the O2 account but anything about the contract).How can I do to know if my contract order ha...

Resolved! Data performance

4G signal strength = 3 barsDownload speed = 1.2 MbpsUpload speed = 6.8 MbpsResponse speed = 126 msAm I the only one that get's this kind of 4G performance? & why would the upload speed test much lower than the download?Browsing is slow & clunky & eg....

Resolved! Loss of phone and Sim card

I have SIM only contract for my wife's mobile,no [removed]. We have lost the phone and have made any call for at least 10 days . We need a replacement SIM card. can you help?

Resolved! Billing query

Hi I pay my sons bill how do I change my bank account to his on pay monthly. I thought it would be simple

Resolved! Data only sim

How do I read my text messages from my data only sim

O2

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