I need to cancel my order

[Anonymous]

I recently ordered a new handset and it is due for delivery today but need to cancel.  This is a 2nd new contract that I was setting up for my partner but he has already gone ahead and got his own contract lol so much for this being a surprise.  I know that there is a cooling off period but I ordered online can anyone tell me the procedure to cancel this off?

[Anonymous · Accepted solution]

Hi

Decline the delivery so the phone is sent back.

Yes you have 7 days cooling off period.

You'll need to contact O2 on 202 Customer Services.

[Anonymous]

WOW did'nt expect such a quick response so just tell the courier to take it back call 202 and tell them to cancel?  Is it that easy?

[Anonymous]

Hi,


When you decline the delivery make sure they give you some documentation which if needed proves you are not in receipt of the handset.

It may take a short while to show the phone back with O2.

However it's imperative you PHONE 02 to make sure they note you are cancelling within the 7 days cooling off period.

Watch your bank account just incase.

[MI5]

Link to one of our community guides on cancelling http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[jonsie]

O2's official information on change of mind :

O2 Change of Mind | Returns & Repairs

[Cleoriff]

I have to say on a personal note, I wouldn't be happy to refuse delivery at the door.

I know it can be custom and practice for some things....but I would be worried about 'where the item would end up'....

Also...by refusing it, you have no option of checking what is in the parcel and its condition

I would prefer to take total responsibility for its return....

[jonsie]

My feelings too. The delivery guy may not have any paperwork to give you. I prefer to return it direct with proof of postage.

[Mark05]

thank you all, i will ring monday and see what they say and if the phone turns up tuesday i will just return it myself and like you said i wont have anyway of tracking it.