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I made a payment

KayleighSmuth
Level 1: Joiner
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on ‎31-07-2024 10:47

on ‎31-07-2024 10:47

I made a payment last night but my account is still saying im in arrears 

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TallTrees
Level 52: Innovator
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on ‎31-07-2024 10:51

on ‎31-07-2024 10:51

Hello @KayleighSmuth 

It may take 24hrs or do you show up 

HOWEVER

Welcome to the O2 community 

We don't have access to accounts so you need to contact o2 customer services Here 

Guide: How to find help & contact O2 



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
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on ‎31-07-2024 11:01

on ‎31-07-2024 11:01

@KayleighSmuth 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Set up a direct debit to avoid future issues Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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