Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

esim

called 02 regarding my esim and i still have nothing after 2 daysany one else have this issue

£1 earphones offer

When I upgraded there was an offer for a set of beats earphones for £1. It said I would receive an SMS with a code within 30 days, it’s been over that now and nothing received. Can anyone help on how to resolve it? Previous topics send me in a loop t...

Tariff upgrade

Hi I have upgraded my tariff but my circumstances have changed. Can you please cancel order number NC82836784. It has gone live

Resolved! Transfer my number

Hello today i activated my o2 sim card. And i would like to transfer my number from vodafone to o2. Could you help me?

Ready to collect but stuck on „processing”

Hi there. I’ve decided to upgrade yesterday. Everything has gone through, my order went from „delivery” to „ready to collect” but I haven’t received any confirmation or 4 digit code. What’s going on? I’ve received all documents etc. Also can I show m...

Resolved! Switching contract to SIM only

My contract is due to end this month, and I'm looking to stay with O2 with a sim only deal. I called but the price they offered was significantly less than I found elsewhere online. What is the process, if I were to go with an O2 sim, of changing ove...

Cancelling o2 Without SIM

Hello I didnt realise Virgin set me up an O2 account and had sent a SIM to me. I have never used this SIM and only just realised Im getting charged like £5 a month for something I do not use. I tried to cancel this online but it says it's sending a c...

Resolved! Changing my payment date

I need to change my payment date to the last day of the month

End of 24 month contract

Hi, I took out a 24 month contract with O2 around 8th July 2022 and paid a full month on 20th July that month. Since then payments have been taken regularly anywhere between 17th and 20th July. This month my contract ended and I have moved elsewhere ...

Resolved! stop advertising texts to me

I want to stop receiving texts from O2 with adverts

O2

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