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02 Virgin Sim

JG120502
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎31-07-2024 11:51

on ‎31-07-2024 11:51

Took out new Virgin Media account and declined the 02 phone with the package as partner already with 02 for three lines on contract. Never received sim as requested but to date I have been charged from my bank £229.78 over the past few months for what I am assuming is this as never had 02 personally before. Continuing to take £27.50 per month by looks of it for someone 1. Never received let alone used in this period. Cant seem to get to talk to anyone to get money back and get resolved as I have no account number or mobile number to quote.

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MI5
Level 94: Supreme
  • 151878 Posts
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Registered:

on ‎31-07-2024 11:56

on ‎31-07-2024 11:56

@JG120502 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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