I am being charged additional charges but my spend cap is set at 0

[scorpio]

why am I being charged for additional charges when my spending cap is set at 0

[Cleoriff]

@scorpio 

As we have no access to your account we would have no idea. Check in My O2 and see what the charges are for. You may have inadvertantly clicked on a link which is charging you for a service.

If so, follow the advice in this link

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

[jonsie]

Spend cap exclusions

• Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
• The price for buying a Bolt On which you opt in to.
• Any charity donations made from your phone.
• Charge to Mobile, such as buying digital content and apps from your phone.
• Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
• Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).

[gmarkj]

Also not included in spend caps is calls to chargeable numbers or numbers not included in your tariff.