I NEED HELP

[Aprilzachej]

I Need to transfer ownership of a phone contract that was taken out under my name to the person who took the contract out. They do not have an existing o2 account and I can’t get through to someone to speak too. Every time I try to call 202 I can’t get through and they end up putting the phone down please can someone help me

[MI5 · Accepted solution]

@Aprilzachej 

You can only transfer ownership of a business account, not a personal one.

If this is a personal account, they need to apply for a contract in their own name and pass the credit checks.

You can then transfer the phone number across which will cancel the current contract and generate a final bill.

They will need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[jonsie]

You can't transfer ownership of a contract

The other person would need to take a contract out in their own name

To cancel the current contract would mean any outstanding fees need to be paid

Guide: Cancelling Your Contract 

Guide: Coronavirus Community Help and Support