How Long Do Refunds Take?

[Jay1972211]

Ordered a phone on Wednesday, realised I ordered the wrong model. Contact O2 and was told to refuse it.

Refused it on Thursday, has been sat in the local depot since Friday.

Isn't it supposed to be being returned to O2?

How long does it take to get a refund normally? I have a lot of money tied up in the upfront fee.

Thanks

[Enlli]

Not a question we customers can really answer as it will be dependent on a number of factors including return to O2.

Best contact the sales team to see if they can help

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

[MI5 · Accepted solution]

@Jay1972211 

Once O2 acknowledge receipt of the phone it takes around 2 weeks to get the refund.

Once it shows in your MyO2, you can request it there. 

[Jay1972211]

Thanks but I was mainly asking what peoples experiences were, how long their refunds took.

Sales were usless as always

[Enlli]

@Jay1972211 Seems hardly anyone here these days.

[Jay1972211]

That's true.

Will answer my own question lol. I got the refund today. So refused package Thursday, received refund Wednesday.

Though it would have been good if there was more an automated email saying package had been recieved, being processed etc

[jonsie]

A week is pretty good going for O2

Glad you got it sorted now

[Oxonian]

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@Jay1972211 wrote:

Thanks but I was mainly asking what peoples experiences were, how long their refunds took.

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My most recent refund from O2 took a month @Jay1972211 ; but that was twelve months' ago. 

It was also a cheque through the post. 👍

[Jay1972211]

That really sucks! Mine was in my account instantly. I paid upfront using paypal