Hello my name is Florence

[FQ]

I noticed am not able to call or receive calls

[MI5]

@FQ 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How can I sort out my network issues? 

https://www.o2.co.uk/apps/my-network

[pgn]

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@FQ wrote:

I noticed am not able to call or receive calls

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Has something happened to prevent O2 from taking your monthly payment this month, @FQ?

If you do not have a direct debit in place, perhaps your reminder was missed. O2 will cut you off for non-payment, and it can take a few days to get reconnected after they receive your late payment.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support