Have added a device to my Sim only plan and it’s showing double the data

[alliecat44]

I was on a sim only deal for 30gb data, and have ordered a new handset as part of a custom upgrade plan. I selected the same amount of data. It is due to be delivered tomorrow (12th feb). My next bill for the sim only plan I’ve been on til now is not generated until the 15th of Feb. 

My O2 is now showing 60gb of data instead of 30gb - is this just because the old airtime plan is still active and the bill hasn’t been generated/paid yet?

[pgn]

Nobody here has access to your account, @alliecat44 - but you can check yourself using MyO2 Web version: https://accounts.o2.co.uk/signin

Your next bill will be a forward-bill for new setup and a closure for the earlier setup and will be higher than normal.

If you have any doubts, call the sales team as they can help with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Also do not forget if you're a Virgin Media as well as an O2 customer, this applies: Volt Megaguide 

Good luck!

[alliecat44]

Is this due to the overlap?

[madasaf1sh]

@alliecat44 

Do you also have Virgin Media Broadband at home?? As it could be that your Volt Megaguide benefits have been added to your account, as sometimes it applies straight away. 

If not then call the sales team on 0808 0020202 or check the emails with the contract information, as the data changes instantly on upgrade..