Harassing calls

[Saudade]

I’ve been experiencing continual calls from your agent . He is mostly unintelligible .i tried and half understood him and gave him my email and security answer . He repeated again and again the same info which I agreed to until it became painful for me to listen . I am seriously ill and told him this ,asking him to not keep calling me .he continued to do so again and again , making me very angry and upset . Asking in the last call “ well when will you be better “. In an exasperated tone . I will not be “ better”: and he has continues to call me . Wha t does he want ?I expect someone to be intelligible when they call me and do not have the energy and strength to keep repeatedly having to deal,with ignorant people who refuse to accept a customers asking them to stop calling . I am considering canceling contract  with you because of this despite it taking an age to wade through the mass of irrelevant questions and unrelated sections that make it difficult ,as difficult as your agent to deal with . 
He claimed you were blocking y sim and sending a new one , which I haven’t asked for . 

[MI5 · Accepted solution]

@Saudade 

It's a well known scam. It is not O2.

Forward the scam number to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/7726-reporting-scam...

[MI5]

@Saudade 

Have you given them any personal details or confirmed any passcodes?

If so, you need to report the fraud to O2.

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/