Solved: Re: Galaxy s21 buds offer

Ian232 · ‎02-02-2021

Hi folks, I've been trying to submit a claim for the free buds when I upgraded to the S21.
Samsung keep saying the document I sent isn't valid., does anyone know where I will be able to find the correct document for them?
Thanks in advance.

MI5 · ‎02-02-2021

@Ian232

You need to screenshot or print your order from your MyO2.

https://20203.samsungpromotions.claims/janpreorder

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-02-2021

@Ian232

You need to screenshot or print your order from your MyO2.

https://20203.samsungpromotions.claims/janpreorder

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ian232 · ‎02-02-2021

Am I just being dim, but I can't seem to locate it.

MI5 · ‎02-02-2021

@Ian232

Look for your recent orders.

It's just under your last billl if looking online

or track my order on the support tab in the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ian232 · ‎02-02-2021

Think I found it, it's the device plan.
Thank you

MI5 · ‎02-02-2021

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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