Fixed Data plan.

[RAFVC10]

I was a loyal customer of Virgin Mobile with a monthly flexible data plan that I could change at any time. I was then moved to O2 which I had no choice in. My monthly bill has increased a lot and when I log in to change it to a lower plan, it won't let me saying it is fixed. I never ever agreed to a fixed plan. What do I do?

[gmarkj · Accepted solution]

You would need to contact customer services @RAFVC10 to discuss your options with them.

You can call them on 202 or 0800 032 1402 (the second you can call from Skype for free - Guide: A Guide to Skype )

Or you can message them on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

If you call, the best time is around 8am.

[Enlli]

As noted you will have to contact Customer Services.

There are always going to be winners and losers in these things as there are a plethora of tariffs on either side.

This is the reason you are entitled to leave and take your number with you.