Uh oh, not again.
Here's what I used to do to get there @CPK .
I use Edge to get to my bills (I use Chrome day to day) and have the options to clear cache and cookies on exit. A way round this is to use incognito mode which doesn't bring over any cookies from your main usage.
Then enter "accounts.o2.co.uk" in the address bar and hit enter. This may bring up an error (error 500 I think) - if so, remove the "accounts." part and use o2.co.uk instead.
Enter your login details as normal.
Click on the image of a phone - you get taken to another screen where you choose which account you want the bill for.
Now go to view latest bill and download bills as per the guide.
I think what used to happen is that the o2 system didn't realise I wanted the bill for my phone, and so threw an error (even though there is no bill for using o2 WiFi) and doing this made it obvious.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
