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Early upgrade still showing old airtime bill

Kurtis654
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‎22-09-2023 07:10 - edited ‎22-09-2023 07:15

‎22-09-2023 07:10 - edited ‎22-09-2023 07:15

Hi I upgraded my phone but on the myo2 app it’s still showing that I need to pay my airtime bill for my old phone. The new tariff etc has updated on my account so I thought the old contract would be cancelled including the old airtime bill. Will I still have to pay this airtime

bil for my old phone despite upgrading early? The payment is due out in a few days. 

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MI5
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on ‎22-09-2023 08:01

on ‎22-09-2023 08:01

@Kurtis654 

If you upgraded early you will still have to pay off the old device plan.

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kurtis654
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on ‎22-09-2023 08:04

on ‎22-09-2023 08:04

Hi thanks for the reply. I have paid off the device plan in full and my new tariff has updated onto my account but is still showing a payment due for my old airtime bill. 

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MI5
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on ‎22-09-2023 08:06

on ‎22-09-2023 08:06

@Kurtis654 

Maybe it's not caught up yet then but you need to check it with O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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