Direct Debit taken and paid bill manually

[nbkhw1z]

Hi all, I have recently switched back from Sim Only to Pay Monthly and out of habit this month I paid my bill manually via debit card forgetting a direct debit was set up, this morning o2 have taken the direct debit payment too in addition to the manual monthly payment I made last week. Does anyone know what will happen? I don’t want to make both payments, will the DD be amended to 0 for next month or will it continue as normal? Or will I need to contact o2 to amend this? Thanks

[adamtemp64]

As you have found out unless you pay 7 clear days in advance the dd comes out you can leave it as a balance to cover next months bill

[nbkhw1z]

Thank you ! Yes, I was stupid, completely forgot ! With the device payment, will it just not take a payment next month on that or will the ‘additional payment’ I have made just come off the remaining oweing amount for the device?

[adamtemp64 · Accepted solution]

It depends when you paid did you pay the airtime bill separate and the device plan ? As they are separate in myo2 if you made an extra device plan payment it should reduce all future payments but check in myo2