Device plan ended

[Aizel]

Hi! My device olan has ended in April 2020. But you’re still deducting money from me for the device damage. Can you cancel it for me please? And I want my money back from May and June.

[Zd1]

Hi, my device plan has ended - please can you remove the sync charges that you have added on for next months balance seeing as you cannot be contacted and the phone lines keep cutting me off

[madasaf1sh]

Hi @Aizel,

You need to cancel the insurance, it is not done automatically you can do this over the phone on 0800 587 4005 or via live chat @ https://o2.co.uk/contactus and if an agent is available a pop up will appear.

I doubt they will refund you.

Hi @Zd1 i have no idea what sync charges are, and it may be better to open a new thread.