Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Credit check

Hi just wondered does anyone know if a credit check will be done when moving from a sim only to a phone contract (I’ve had sim only contract for 5 months)

Resolved! NHS Discount in a pay monthly account

How do I transfer NHS discount on a pay monthly account on an upgrade ?

iPhone upgrade phone terrible

I upgraded to the iPhone se 2020 in may and it’s a truly awful phone. The battery doesn’t last the day. Needs charging constantly. It don’t survive the length of the contract. How do I change it without buying myself out of the contract

Phone not allowed

So I recently got a new phone as a gift I’ve put my contract SIM card in to it I’ve seen other posts on here saying that it could be because it’s black listed I decided to check and the phone is not black listed could it be because I’m putting my con...

Resolved! Late bill payment issue

Does anyone know how long it takes for mobile data to come back, I was late with my bill after furlough to the point where they stopped my calls and data I’ve paired everything now but I still can’t use my phone unless on WiFi

Disney plus free subscription

I recently upgraded and want to add 6 months Disney plus can you advise how I do this

Resolved! Now past due bill issue

I have been trying to contact o2 support for ages now to try and resolve an issue I have paying this months bill on time, the bill is now past due and I still can't pay for around another 2 weeks but I cannot for the life of me get through to any sup...

Device plan ended

Hi! My device olan has ended in April 2020. But you’re still deducting money from me for the device damage. Can you cancel it for me please? And I want my money back from May and June.

Number change problems (o2 to o2)

I recently initiated a number switch from my company business contract to my new pay monthly personal contract. This was done on Monday of this week. It is now Friday (much more than the 48 hours they said) and it still seems incomplete. When I recei...

Resolved! How to get a charge to mobile bar removed?

HelloI am trying to get a bar removed as my bills been paid in full days ago but my charge to mobile has been barredI cannot call customer services as this isn't classed as an emergency and I cannot find any answers onlineThanks for your time!

O2

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