DPD - Return to sender? What happens now

[SL5K]

Hi All,

I was on a phone that had some time left on the contract, I decided to grab a new one and paid off what was left on the contract.

Weird situation in that the phone was meant to be delivered today, however dpd has the status of "Return to consignor has been requested" - Your parcel is on its way back to O2

I spoke to O2 and they are unsure why this is and are trying to find out from dpd, this isn't my first order so I know all my details are fine

My question is, what happens next - will I just need to wait until the phone reaches o2's side, and then it will let me do the order again?

I'm just a little worried that something is going to happen and I'll end up losing my number.

Cheers

[pgn · Accepted solution]

@SL5K - you will need to contact the sales team on 0800 081 0255 and ask them what is going on. The machinations of DPD and your returned order are not something you will be able to find out without O2 help. Good luck!

[SL5K]

Thanks, I'll get onto them in the morning and try and find out whats exactly gone on