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Customer treatment

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Kayleigh1
Level 1: Joiner
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on ‎28-11-2019 23:11

on ‎28-11-2019 23:11

Why has O2 decided to charge me the same amount of money for calls, texts and data now that my phone has been paid off after 2 years? Not only this but they have scrapped my 10GB of data forcing me to pay extra money monthly for data. Very poor service for a customer who has been loyal for over 2 years now!!
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MI5
Level 94: Supreme
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on ‎28-11-2019 23:24

on ‎28-11-2019 23:24

@Kayleigh1 

I suspect you took your contract from somewhere like Carphone warehouse which means that you are on a standard fixed contract.

After 2 years, any bonus data would also end. 

If you are happy with your phone, you now need to "upgrade" to a SIM only plan, which means you will pay much less for more data and allowances. 

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152118 Posts
  • 651 Topics
  • 28963 Solutions
Registered:

on ‎28-11-2019 23:24

on ‎28-11-2019 23:24

@Kayleigh1 

I suspect you took your contract from somewhere like Carphone warehouse which means that you are on a standard fixed contract.

After 2 years, any bonus data would also end. 

If you are happy with your phone, you now need to "upgrade" to a SIM only plan, which means you will pay much less for more data and allowances. 

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TallTrees
Level 52: Innovator
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on ‎29-11-2019 07:15

on ‎29-11-2019 07:15

Hi @Kayleigh1
Great advice from community member MI5
If you were with o2 directly things could have been different. Phone o2 customer services best time 08.00 or 08.30 am they have more time then, ask them to get you a great deal for sim only😁 I am sure they will be very happy to give you advice to suit your needs.
Welcome to the o2 community forum GOOD LUCK and let us know that you have a great deal for you.🌞👍


HAPPINESS IS BEE SHAPED

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