Solved: Complaints

Fiona2402 · ‎20-10-2023

On 22nd August I spoke to O2 about leaving as I wished to swap to Virgin Media who were offering me bills for £5.99 per month for 5 Gigabytes of data. The O2 operator said that O2 could match this offer and I agreed to stay with 02. I am doing this because I am struggling to cover my expenses every month.

Please can you provide me with an email address so I can make a formal complaint about the treatment I have received from O2 to Ofcom.

MI5 · ‎20-10-2023

OFCOM won't entertain a complaint from you @Fiona2402

You need to follow the O2 complaints process and if no resolution from that, you can escalate to the Ombudsman.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Enlli · ‎20-10-2023

Ways to complain

https://www.o2.co.uk/how-to-complain

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Fiona2402 · ‎20-10-2023

Thanks for this Enlli

MI5 · ‎20-10-2023

OFCOM won't entertain a complaint from you @Fiona2402

You need to follow the O2 complaints process and if no resolution from that, you can escalate to the Ombudsman.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎20-10-2023

@Fiona2402

You might wish to consider using "Resolver" as detailed on the link that @Enlli sent to you.

Fiona2402 · ‎21-10-2023

Thank for your helpful message on how to proceed with my issue.

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