@Joanna86
How do I change address in My O2?
Once you’ve signed in to My O2, click on ‘Manage my details’. We’ll send you a one-time activation code so you can view and edit your details.
If you’ve chosen a third party to manage your bills, you’ll now also see their details in the address section.
If you’ve been with us for more than 90 days, you can enter an alternative delivery address when it’s time for your sim swap. Just make sure you sign in to My O2 first.
https://www.o2.co.uk/help/account-and-billing/changing-personal-details
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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