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Cant order online

Stu2
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on ‎02-06-2020 22:10

on ‎02-06-2020 22:10

Hi I am trying to order a new phone but cant get past the checkout
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Stu2
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on ‎02-06-2020 22:12

on ‎02-06-2020 22:12

It takes me all the way to accecories but wont let me say I dont want any and wont let me go to checkout anyone else having same problems ?
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MI5
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on ‎02-06-2020 22:13

on ‎02-06-2020 22:13

@Stu2 

Try a different browser or in the app or if trying in app, try online etc.

If no good, call upgrades in the morning from 8.00am Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Stu2
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on ‎02-06-2020 22:48

on ‎02-06-2020 22:48

Hi what do you mean?

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Stu2
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on ‎02-06-2020 22:54

on ‎02-06-2020 22:54

IMG_2141.PNG

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MI5
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  • 151949 Posts
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on ‎02-06-2020 23:02

on ‎02-06-2020 23:02

https://www.o2.co.uk/apps/my-o2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Nobodyimportan
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on ‎27-03-2024 16:01

on ‎27-03-2024 16:01

I'm having the same problem. It keeps coming, they have an issue there end. 

Phoned and spent 30 minutes listening to garbage music before hanging up.

I'm now going to change to EE 

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madasaf1sh
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on ‎27-03-2024 16:10

on ‎27-03-2024 16:10

@Nobodyimportan 

 

Not sure why you posted to a 4 year old thread...

 

All the details on how to cancel are here Guide: Cancelling Your Contract 

 

Also did you try the sales team, on 0808 002 0202 as they should be able to help as well

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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