Cant cancel my contract

[Blazej]

I have a phone contract for another mobile number and the contract ending soon. I can't get through by phone and can't cancel it, I can't even log into that account since apparently it's been locked and I need to contact support. 

[jonsie]

Guide: Cancelling Your Contract 

[Bambino]

@Blazej See this: https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Best time to try is 8 am

And this: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852#M...

Why is the account locked?