Cancelling contract

[Anonymous]

I have a contract for my step-daughter's phone.  The contract has ended and she has opened a new account herself.  The details of the phone are held by her, so how do I cancel the contract?

[Anonymous · Accepted solution]

if the account is in your name you can just call o2 customer services and tell them you wish to cancell, you have to give them 30 days notice, if its in your daughters name she will have to do the deed of calling them.. Good luck 

[Anonymous]

---

@Anonymous wrote:

I have a contract for my step-daughter's phone.  The contract has ended and she has opened a new account herself.  The details of the phone are held by her, so how do I cancel the contract?

---

Just to be clear about what you are asking - you say YOU have a contract for your step daughter's phone and that contract has ended?  So what contract are you now trying to cancel?

Gerry

[Anonymous]

Hi @Anonymous

A useful guide http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[MI5]

You must call to cancel the contract in your name and you can also release the number if it is required to be kept on the new account.