Cancelled my contract

[Kirkycrocky]

Hi, I cancelled my contract on 28th August, I left my direct debit open to take the final payment... Then the next month another payment went, I phoned 02 and was told the account was still active.. I told them when I called and the Duration of the call and at what time I made the call.. They put me through to 3 different people until I got through to Sharon. She was very nice, she cancelled the contract immediately and put a note on my account and I cancelled the DD. I've just got a text off 02 saying they couldn't take the payment and I will be charged £3.50 if I don't pay in 4 days.. Can I get through on the phone..?? No I can't.. As usual..

[Cleoriff]

@Kirkycrocky 

Maybe our account advisors can help here? @O2Ellie or @O2Daniel can you assist @Kirkycrocky please?

[Bambino]

@Kirkycrocky The text may be a scam. Don't click on any link contained within it. I will tag our online advisors and ask them to look into this for you. @O2Daniel or @O2Ellie can you please assist?

[O2Ellie]

Thank you @Bambino and @Cleoriff for the tag.

@Kirkycrocky  I will private message you now so we can look in to this for you further. 

[Cleoriff]

Thanks @O2Ellie 

[wheels4990]

need to contact o2 about a new contract, can't seem to get through on the phone as per usual. thinking of going elsewhere

[MI5]

@wheels4990 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[wheels4990]

well i got a email reply but was cut off again!! think i will be leaving o2

[MI5]

@wheels4990 

How to cancel Guide: Cancelling Your Contract and if you want to keep your number Guide: How to get your PAC [June 2021 Update]