Cancelation fiasco

[cjoncamp]

We live in Spain now and have been trying to cancel both our accounts, called 02 on the 14th of January and we were told both accounts would be closed, a payment was taken in February, double the monthly tariff and we have just had an email informing us of our next march payment.

Called O2 and after explaining the situation they tell me the cancelation request was cancelled.

They have now passed me a number to call to cancel again and surprise surprise we can't get through to it.

Anyone help with a number we can call in the UK to help us

[MI5 · Accepted solution]

@cjoncamp 

All numbers here Guide: How to find help & contact O2 

O2 contact link here https://www.o2.co.uk/contactus

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[madasaf1sh]

@cjoncamp 

All the numbers are here Guide: How to find help & contact O2  and how to cancel can be found here Guide: Cancelling Your Contract 

[MI5]

As I assume you will not be keeping your number or taking another UK mobile, you'll need the old cancellation guide, as the updated one doesn't suit you 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774