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1 ACCEPTED SOLUTION
Accepted Solutions
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Either call customer service to cancel
or if you wish to keep your number and transfer to another network then text for a PAC
Using it will cancel your contract
Guide: How to get your PAC [June 2021 Update]
However if you are cancelling because you have received an email stating you can cancel the airtime without charge then you MUST call 202
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Guide here
Guide: Cancelling Your Contract
Don't cancel your direct debit until you receive your final bill
- 5 Posts
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- 95676 Posts
- 612 Topics
- 7137 Solutions
Either call customer service to cancel
or if you wish to keep your number and transfer to another network then text for a PAC
Using it will cancel your contract
Guide: How to get your PAC [June 2021 Update]
However if you are cancelling because you have received an email stating you can cancel the airtime without charge then you MUST call 202
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@Vincentkoch001 If you're already out of the country you should speak to the Payment Management Team on 0800 902 0217. You can use Skype to call free Guide: A Guide to Skype
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
