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Can't send texts when WiFi or VoLTE calls are enabled?!

JamieB14
Level 5: Ponderer
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on ‎16-01-2021 16:25

on ‎16-01-2021 16:25

Hi all,

I've tried calling O2 but their phones are non stop busy... I've also tried the live chat but I'm basically banging my head against a wall.

I can send texts when WiFi and 4G calling are disabled but when they are enabled I can't send any texts at all 😕

Very frustrating and been ongoing for 4 weeks now and I've tried factory reset, been sent a new SIM the lot.

Anyone have any similar issues?

Thanks in advance
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MI5
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on ‎16-01-2021 16:27

on ‎16-01-2021 16:27

@JamieB14 

Texts over wifi are not currently supported by O2 so no one can send them over wifi unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JamieB14
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on ‎16-01-2021 16:29

on ‎16-01-2021 16:29

I understand that but I can't send any texts whatsoever if I have WiFi calling enabled?
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JamieB14
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on ‎16-01-2021 16:29

on ‎16-01-2021 16:29

So basically I have to disable WiFi calling every time I want to send a text
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MI5
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on ‎16-01-2021 16:44

on ‎16-01-2021 16:44

@JamieB14 

You shouldn't have to as long as you have a mobile signal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JamieB14
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on ‎16-01-2021 16:50

on ‎16-01-2021 16:50

Yeah see this is my issue. I can't have WiFi calling or 4G calling enabled or I can't send any text messages whatsoever
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MI5
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‎16-01-2021 17:00 - edited ‎16-01-2021 17:00

‎16-01-2021 17:00 - edited ‎16-01-2021 17:00

@JamieB14 

Have you got priority set to wifi calling or mobile?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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