Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

S21 preorder offers

Hey, I pre-ordered the s21 and was trying to recycle my old phone. The email said to go to o2 recycle and add your order number as a voucher code to redeem the boost to your trade in value but it doesn't seem to work for me. Any ideas?

Resolved! mmail (sending a email to my phone as a text message)

I used to be able to send emails from my gmail account directly to my mobile on o2. Suddenly not working and reading the forums this service is no longer supported. I've got 3 accounts with o2 for over 20 years and had no pre-advice about this (I'm n...

Picture messages

How do you get picture text messages without needing to go on line with a code

Network & Signal Issue

Hi, I've been on a pay monthly contract for a s10+ with 30gb of data with o2 coming on 2 years now. For as long as i have had it i can never get internet or signal at my work but 200 yards down the road its full signal and internet. Is there anything...

Resolved! Samsung S21 Ultra 128gb pre order?

Hi, I pre ordered the S21 ultra and this morning received an email saying it has been delayed, awaiting stock from supplier etc... but when you look on the website it’s still available to buy for next day delivery? Slightly confused?

Short term loan?

I’ve recently checked my credit score via ClearScore and my short term debt has increased from £0 to £31 and the loan is from o2? I pay my device and airtime every month on time. This newly added “loan” is separate from my device plan that already sh...

Coverage in Ballymoney, Northern Ireland

The coverage in the northern section of Ballymoney town in Northern Ireland is pretty grim. I work in the town and in my office the data speeds flucuate all the time. Its just not reliable at all. Yet a year or so ago it was absolutly perfect. Then l...

Resolved! Why isn't my payment going through

Hi. A message has come through saying bill won't be paid. But nothing has change (well my address) but everything else is the same my number, the card to pay and the money is all there to pay it. So I don't get why I got that message. Everything has ...

Mobile data not working

Cannot Access the internet through mobile data. Tried everything But no luck. I have iphone 12 brand new phone shouldnt be having problems.

Excessive International charges

I have just received my monthly bill and have a £68 charge for using international data in Qatar. My flight connection was so short that I was met at arrivals and taken to my next flight by staff. I was on the ground for 90 mins and have a bill for £...

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