Solved: Re: Can't buy in app Purchases

BECKS · ‎29-11-2018

I used to be able to buy in app Purchases now it says keeps saying "payment unsuccessfully sorry can't use this service for more infomation call 220 if your on pay monthly or 4450 if your on pay as go"

220 does not work when I ring it. Can anyone help please.

MI5 · ‎29-11-2018

@BECKS
202 is the number you need to call.
It sounds like charge to mobile is blocked on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-11-2018

@BECKS
202 is the number you need to call.
It sounds like charge to mobile is blocked on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎29-11-2018

Yeah one of mine mysteriously stopped allowing charge to mobile...
I think it was the same one they "temporarily blocked" because I stuck a full psn game on it haha

BECKS · ‎29-11-2018

Thanks for the help. Was blocked all sorted now cheers. 😀

MI5 · ‎29-11-2018

Don't get carried away now

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

syzyf · ‎12-12-2018

Is there any other way to unblock that?

syzyf · ‎12-12-2018

Can't wait until they open lines...

jonsie · ‎12-12-2018

Ufortunately, only customer service can help with that and you need to wait until 8.00am when they open.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎12-12-2018

It's about time that some of these account options were included in your MyO2.
I know we've asked before but giffgaff and Vodafone both do it so it can't be that difficult to implement.
Would deflect one hell of a lot of calls away from customer services too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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