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Can i send a family member to switch up my phone if i am unable to go myself?

lindy2012uk
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on ‎03-12-2023 20:18

on ‎03-12-2023 20:18

I want to switch up my phone but im physically unable to go to a O2 store to do so.....am i able to send a friend or family member to do it for me?

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MI5
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on ‎03-12-2023 20:22

on ‎03-12-2023 20:22

@lindy2012uk 

In order to do so they would need to be able to pass your account security and have your ID.

I'd advise calling the store ahead to confirm if they are willing to do so and if they would need anything else.

Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

https://www.o2.co.uk/storelocator

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎03-12-2023 20:44

on ‎03-12-2023 20:44

@lindy2012uk 

 

You cant, only the account holder is allowed, as they now send an authorisation code to the mobile number been switched up (had this last 3 times I have used switch up), and only the account holder can agree to the terms and conditions, and sign (electronically) 

 

I cant see any store agreeing to this...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎03-12-2023 21:19

on ‎03-12-2023 21:19

Receiving the code won't be an issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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