Bought new 12 month contract and monthly amount different to tarrif appeared on my account

[Anonymous]

Hi, 

This is probably a common question so sorry but I couldnt find an answer.

I am a long time O2 customer (since 2007) and I just renewed my sim only contract as the RPI means it makes sense to get a new contract rather than stay pon what I was on. It is a 20GB data plan that I selected that is 12 months commitment at £20 a month then reverting to £33 after 12 months. 

My issue is that all of my order confirmations and my "my account" page do not mention the £20 a month, they are all showing the £33 a month. 

Is this normal?

Thanks. 

[MI5 · Accepted solution]

Yes, perfectly normal. 

https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

[Cleoriff]

Mine is exactly the same on my sim only tariff @Anonymous. The full amount is shown, though you are only charged for the promotional rate when your bill is generated. All a bit confusing at first...:smileywink:

[Anonymous]

Thanks for a fast reply. Very helpful.

[MI5]

No worries mate