Billing

Aaronstaff78 · ‎22-11-2023

hiya I recently sent my device back to 02 as I didn't want tye device no longer and I'm still getting billed for the contract but I was told on the phone I could send device back and my contract would be terminated. But I see I am still being billed...

MI5 · ‎22-11-2023

@Aaronstaff78

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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jonsie · ‎22-11-2023

O2 going from bad to even worse

Just awful

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Enlli · ‎22-11-2023

Oh dear. That's not how it works unless you are in the first 14 days of your contract.

You are liable for the full amount owing on your contract and O2 should not have asked for the phone back

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Enlli · ‎22-11-2023

@jonsie wrote:
O2 going from bad to even worse
Just awful

That one really is pathetic.

Screw the customer then make out its them to blame

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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