Solved: Bill upgrade

Molly51 · ‎07-03-2021

Hi,

I have upgraded my phone and was wondering about billing. I have upgraded to a contract phone whereas before I was only paying for the tariff, will my old bill be replaced automatically or do I need to do this? If I need to remove the old bill, how do I do this?

Thanks.

MI5 · ‎07-03-2021

@Molly51

Your old tariff is automatically cancelled and your first bill will be the old and new contracts combined with a pro rata payment for both contracts.

The second month will be your new contract only.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-03-2021

@Molly51

Your old tariff is automatically cancelled and your first bill will be the old and new contracts combined with a pro rata payment for both contracts.

The second month will be your new contract only.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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