Bill problem

[GillMacD]

I swapped to an O2 sim only deal on 17 Jan for £10 per month.  Since then I paid £23 for Jan, minus £2.99 for Feb, £7.01 for March and then £11.17 for April and May.  Is this right??   Can’t see I’ve paid £10 yet !! 

[madasaf1sh]

@GillMacD 

Your latest bill will be the correct price as it will include the Annual Price increase as per you terms and conditions which is applied in April each year

www.o2.co.uk/prices 

[gmarkj · Accepted solution]

Have you checked the bill to see what the additional charges were @GillMacD ?
There are some guides that might help below.

This will help get you to the page(s) that will show what the charges are:

Guide: How do I get to the 'Download Bill' page? 

This will help if you are getting charges you don't expect:

Guide: Tips to avoid unexpected charges on your bill 

This will help if you want to use the app instead of the web pages:

Guide: My O2 - Bills section