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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237493 Views
  • 2 replies
  • 2 kudos

Resolved! Free ad ons

Are you charged after the free six month extras o2 are offering 

Tjm1 by • Level 1: Joiner
  • 324 Views
  • 1 replies
  • 0 kudos

Resolved! Number transfer

I am an existing 02 customer (Pay as you go) but I changed to a Pay Monthly plan yesterday. After I ordered my new Pay Monthly sim, I completed a transfer number form so I can keep my number. Today afternoon I lost all my O2 services (no network) and...

mm123 by • Level 1: Joiner
  • 882 Views
  • 5 replies
  • 0 kudos

Resolved! Payment

I have had a text message saying my payment is overdue but it was taken out if my bank which in turn left my bank overdrawn i cant afford to have my phone cut off due to my husbands medical needs and my sons nain school contact number

Sally88 by • Level 1: Joiner
  • 508 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel order

Hi, I upgraded my virgin package through virgin customer service. They've made a mistake with the O2 sim data allowance and they've placed two orders, and tell me I need to cancel myself the wrong one. How do I cancel it? I have the order number. Tha...

TCruz by • Level 1: Joiner
  • 942 Views
  • 4 replies
  • 0 kudos

Resolved! Payment

How long does payment take to clear on bank account 

SUZY737 by • Level 1: Joiner
  • 734 Views
  • 3 replies
  • 0 kudos

Resolved! Ordered a pay monthly phone

I ordered a pay monthly phone from 02 2 days ago but I have had an email 02 saying that your aim is on its way but no phone what can I do

258025 by • Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Resolved! Track order

It says next day delivery but i ordered mine on friday morning. So should be Saturday but tbwy saying expected 25thwhich is monday. Id of gone with ee or voda if i knew it would be this long. Ive tried everything to track order but dispite what inter...

Cheryl7 by • Level 1: Joiner
  • 362 Views
  • 1 replies
  • 0 kudos

Resolved! 5g

Hi guys, just bought myself an IPhone 13 pro. 5g isn’t working, so went to an 02 shop and got a new SIM card (5g) and they swapped it over. Settings in phone all correct and o2 advised I reset my network settings, but still it doesn’t work. Definitel...

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