Solved: Bill issue

LauraP95 · ‎21-07-2023

Hi. I was trying to add Bolt on data on 14.july but it seemed like website was jammed and tried to add 1GB twice, but both times it showed me that it didn’t work for some reason and now I’m being charged for 2GB Bolt on which I’ll like to be taken off my bill, can u help me with that?

MI5 · ‎21-07-2023

@LauraP95

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-07-2023

@LauraP95

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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