Being charged for calls not received or made outside EU

[Anonymous]

I have tried calling and live chat but there does not appear to be any customer service reps in your customer services.  I have been charged £1.25 for a 1 second call for a number I do not recognise whilst on holiday in Turkey

[Anonymous · Accepted solution]

Many thanks for all of the positive support.  I did finally get response from chat and they have offered to reimburse the charge for Goodwill. 

[Cleoriff]

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@Anonymous wrote:

Many thanks for all of the positive support.  I did finally get response from chat and they have offered to reimburse the charge for Goodwill. 

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Good news indeed...keep checking that they have done so...:smileywink:

[jonsie]

I thought they would:smileyhappy: