on 07-09-2020 11:17
Hi,
I have recently changed tariff from a O2 contract which had passed it's end to an O2 12 month sim only deal. The deal was a Uswitch exclusive price (£8 per month for 8GB data, unlimted calls, unlimited texts), but the purchase was via the O2 website.
I am trying to find confirmation of what happens after the 12 months is up.
RPI increases aside, do the usual "Price applies until you change tariff, leave or upgrade. 12 month minimum term sim only tariff purchased direct from O2" terms apply to this?
The clause above is in the detail of other simo deals listed on the O2 site, but as the Uswitch exclusive isn't listed, I can't check. None of the order confirmation I have had has this detail either.
Also as the above is a 5G tariff (and I have a 5G capable phone) a new sim is being sent as part of the upgrade. This will be a blank sim that needs a swap to activate, correct? I ask as I already have a blank O2 5G sim and wonder if I need to wait for the one that comes via the O2 upgrade order or not.
on 07-09-2020 11:25
I don't know the specifics of the U Switch deal (only O2 will tell you that) but in general, any discounted tariff ends after the promotion period and you move on to the non discounted price applicable to that tariff.
You can use the curent 5g sim to do a sim swap, if, your MyO2 has updated to the new tariff.
If it's still showing the old tariff you were on, there's no point in swapping sims yet.
Sim swap process here Guide: Sim Swap: a mini guide 2017 update
on 07-09-2020 12:42
on 07-09-2020 13:03
on 07-09-2020 13:03
Ask O2 to provide you the T&C's of the offer @GSB
It's the only way to get it in writing.