Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Imei

I need proof of ownership for phone insurance. I cant find my imei anywhere on my 02 device plan or billing. Anybody know where I can find this elusive bit of info?

Resolved! Moving to sim only tariff when phone is paid off

i currently have a payment plan that is for the phone and tariff. The last payment for the phone is next week. Does anyone know how i can change to sim only as there are better deals like this than on the current tariff? Also, do we have to stick wot...

Resolved! Included phone numbers

Hi, Are 0371 and 0871 numbers included in monthly contracts

Sharing Plans

Hey was wondering if possible how do I go about sharing my 100gb data to my wife’s phone

Resolved! Phone device

Hi I had about £150 left to pay off on my phone and I paid £115 last night and I was taken from my monzo account but now I’m minus -115 on my o2 app ?? Please help me

Device payment

Hi I want to pay off my device plan but would be using more than 1 card to do this, do I have to ring up to do it or can this be done online?

Resolved! Off Peak times in EU

My tariff allows 200 off peak minutes.When I travel to Italy, under new EU roaming rules, what is Off Peak.Is it 7pm to 7am UK time or Local Italy time.

Bolt on

I added a once off bolt last month, but it's charging me every month now, how do I cancel this? I assumed once off meant exactly that.

Resolved! SIM card

Hi, I got a early upgrade yesterday in a o2 shop yesterday, I got the iPhone XR. However I asked that it’s okay to put my old SIM card into my new phone that was okay to do but when I put my old o2 SIM card into the new phone, it won’t read the o2 ne...

Resolved! Phone got wet

My other half got her phone wet in the rain and now won't work and it's only 1month old is there any thing I can do

O2

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