Apple Watch exchange return.

[Soks99]

Apologies if this is the wrong place. 

last week I purchased an Apple Watch 9 Stainless Steel online to collect in store. A week late I decided I actually want the Apple Watch Ultra. I checked the returns policy and it said I can return in store. All I wanted to do is exchange the device one time for the Ultra. The store processed the return and took the watch. 

he then did the ultra and I got declined. I was not aware of the credit check the returns part of the website doesn’t mention a credit check except for new customers. 

I’m wondering as the AW is still showing on my account if I should wait until it’s taken off then retry again?

[MI5]

@Soks99 

We usually advise to leave it a month before another credit check as they often fail if tried sooner.

[Soks99]

I would have done it I knew. The website makes it out that I can exchange the device. 

[madasaf1sh]

@Soks99 

A credit check is done again as the value of the Ultra is a lot more than the Series 9, and as such a new credit check is required, and as such as credit check is required to make sure you can afford the increase in monthly cost, and technically you are starting a new contract..

[MI5]

@Soks99 

Everyone gets credit checked for all changes now.

Never used to be that way at all, but it all changed with the Virgin merger.

[Soks99]

The website is not fully up to date then. I thought I would have fallen under the existing pay monthly customer. 

- 

• For new Pay Monthly customers, we’ll cancel the whole original transaction. You’ll need to complete a new purchase, including a new credit check where applicable
• For existing Pay Monthly customers, we’ll cancel your upgrade and process a new one. This usually doesn’t involve a credit check

[Soks99]

£50 difference 

[Soks99]

Actually O2 charge the same price for both 

[madasaf1sh]

But this isnt an upgrade a watch is a new airtime and device plan, so the credit check in my view is correct..  Sorry to say...

[MI5]

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@Soks99 wrote:

The website is not fully up to date then.

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Very little of the website is up to date.

Mostly incorrect or open to interpretation.