App

[Antoniast96]

I have moved from pay as you to the monthly sim contract and my o2 app is no longer working 

[MI5]

@Antoniast96 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[pgn]

@Antoniast96 - as the app operates slightly differently for PAYG from Pay Monthly, it would do no harm to uninstall the MyO2 app, reboot the phone, and reinstall the app afresh from your phone's App Store, and step through initial app setup again, while waiting for O2 to get back to you. Good luck.