Account locked by a fraud team today

[Khan2]

Hi my account locked my a fraud team i was upgrading my sim plan to device plan, because i was abroad they told me to come to the uk and try aging, but i wanted to try couple more times, they locked my account by a fraud team, any change to get the account back?

[MI5]

@Khan2 

You will have to wait for the fraud team to investigate.

Nothing that anyone, including customer services can do until then.

[Khan2]

Can they close my account as well?

[MI5]

Fraud can do anything they like @Khan2 

Hopefully they will understand what's happened and allow you access again.

[jonsie]

No, you will have to continue paying your contract

To cancel

Guide: Cancelling Your Contract 

Be aware there will be early termination fees

[Khan2]

I tried to upgrade my sim plan to device im abroad now, hopefully they gonna say come to one our o2 stores with your ID and verify yourself, because i cant loose my account for no reason like this🙏

[jonsie · Accepted solution]

It would have thrown up a flag as you are abroad and repeated attempts caused the fraud team to become involved

Wait until you are back in the UK and take photo ID instore

Hopefully they can help you

[MI5]

You just need to wait for direction from the fraud team @Khan2 

No one here can guess or suggest what they will do.

[Khan2]

Cheers